STIN PAPER, short for CHANGSHA STIN BAMBOO PAPER CO., LTD, is a part of STIN GROUP,STIN PAPER focuses on the production and export of daily-use bamboo household paper, covering bamboo toilet tissue, facial tissue, pocket tissue, kitchen towel, kitchen rolls etc. We have our own brand of bamboo tissues but we are also acting as an exclusive export agent for some bamboo pulp, bamboo base paper, jumbo rolls, and bamboo paper-making machinery & equipment manufacturers here in China. In a word, we are a factory as well as an exporter for paper-related products in China.
2. Could you offer FREE samples ?
Yes, we can offer FREE samples but you have to bear the actual shipping cost from our factory to your office by air or express, you can simply tell us your DHL, UPS or FEDEX account, then we can deliver the samples to you by express at your cost.
3. How to work with STIN Paper ?
Please simply email us your company profile, brand and order details etc before we quote formally, we can source any kind of bamboo paper products for you in China on the ground. The manufacturing base for bamboo paper is from Sichuan, Shandong, Jiangsu, Guangdong and Zhejiang etc.
4. How long is the lead time ?
It depends on your order details, covering order size, quality, package and other requirements etc, normally it is only 20-40 days for a 40HQ container.
5. Do you have any MOQ requirement?
Yes, our minimum order quantity requirement is a 40 ft container. The specific quantity is decided by your paper design and package requirements.
6. What are your payment terms ?
For small orders, you are required to pay us by T/T (telegraphic transfer), normally it is 35 -55% in advance and 65--45% paid before loading in China. For large orders, we can be paid by L/C.
7. How can I trust STIN Paper and STIN service ?
STIN has worked for tens of hundreds of clients from over 80 countries and areas on the globe so far, you are free to ask STIN for the references from your country before payment, also STIN is verified and listed as a VIP member by Ministry of Commerce in China
8. How do you control the quality ?
STIN has a team of 5 to control the paper quality from the beginning to the end, covering raw materials, production standards, paper-making workmanship, package etc. Before loading in China you will receive a formal Pre-shipment QC Inspection Report from us for each order in China, by this way you will rest assured in sourcing from our factories.
9. What are your after-sale service terms ?
We shall 100% refund you if the mass production failed to meet your sample quality in China within 30 days after you receipt of the goods at your end.
10.What if I'm not happy with STIN services?
Please send complaints to our After-sale Service Division: firstname.lastname@example.org.
You will get a feedback within 24 hours.